Position: Cafe Shift Lead

Location: Fox Point, WI

Shift: 1st shift, Sun-Thurs

Pay range: $15/hour, + tips ($5.00 / hour average)

Position Summary

The Shift Lead supports the Cafe Manager and Assistant Manager in overseeing the daily operations of the Cafe. This role helps ensure outstanding customer service, high-quality food and beverages, efficient operations, and a positive, inclusive work environment for employees with and without disabilities. The Shift Lead serves as the manager on duty when the Cafe Manager and Assistant manager are both unavailable.

Responsibilities

Assist with the daily operation of the cafe.
Provide exceptional customer service and resolve guest concerns.
Supervise, train, and support cafe staff and trainees.
Help with scheduling and shift coverage.
Ensure food quality, cleanliness, and food safety standards are met.
Assist with inventory, catering, and cash handling.
Open and close the cafe as needed.
Foster an inclusive, welcoming workplace that reflects the cafe's mission.
Ability to work on many Sunday's

Qualifications

Previous cafe, restaurant, or retail leadership experience preferred.
Strong leadership, communication, and customer service skills.
Organized, dependable, and able to work in a fast-paced environment.
Ability to lift up to 40 pounds and stand for extended periods.
Passion for teamwork, hospitality, and serving an inclusive community.

Full-time employees receive a $150 monthly health insurance contribution, along with 100% employer-paid dental and vision insurance.

Cafe Shift Lead

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