Clerk 2- Customer Service Representative/Dispatch (Local Government)

THE POSITION

NOTE: THIS IS A REPOSTING OF (CS-2026-54088-L0012). IF YOU APPLIED UNDER THE PREVIOUS POSTING WHICH WAS OPEN FROM JULY 15, 2026 TO JULY 19, 2026, YOU CANNOT SUBMIT A NEW APPLICATION.

Located in Honesdale, PA - Wayne County Area Agency on Aging Transportation Department is seeking qualified applicants interested in expanding their administrative skills in a professional public service environment. This position offers a challenging and rewarding opportunity supporting services that enhance the lives of individuals in the community. Wayne County offers a comprehensive benefits package.

DESCRIPTION OF WORK

This position supports transportation services by assisting consumers, maintaining accurate records, and coordinating daily dispatch needs. As a Clerk 2, Customer Service Representative/Dispatch, you will perform the following duties:

• Intake Processing: Perform intake tasks and update registrations for new and existing consumers
• Reservation Entry: Take trip reservations by phone and enter requests into the computer system
• Address Verification: Enter and verify geo codes for consumer and destination addresses and make corrections when needed
• File Maintenance: Maintain complete and organized consumer files including eligibility forms and age verification
• Trip Monitoring: Track vehicle locations and adjust trips when necessary to support timely service
• Driver Direction: Direct drivers according to laws, regulations, and county procedures
• Incident Response: Contact emergency services when needed and follow required procedures for accidents or incidents

Work Schedule and Additional Information:

• Full-time employment
• Work hours will vary, transportation operates 4:00 AM to 9:00 PM.
• May have irregular hours, including evenings and weekends.
• Some travel in and out county for meetings.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerk 1 and educational development to the level of the eighth grade; or
• Completion of a high school business curriculum; or
• Any equivalent experience and/or training which provided the required knowledges and abilities.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require a drug screening.
• You must pass a background investigation.
• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use gene