Energy Assistance Worker - Luzerne County Assistance Office

THE POSITION

Begin a meaningful role as an Energy Assistance Worker with the Luzerne County Assistance Office. This position allows you to support families who need help managing home energy costs. You will help connect customers with vital benefits that keep households safe and stable. Join a team that values service, compassion, and community impact.


DESCRIPTION OF WORK

This position focuses on helping customers apply for and receive energy assistance under the LIHEAP program. You will review information, interact with customers, and ensure that eligibility decisions follow federal guidelines. As an Energy Assistance Worker, you will perform the following duties:

• Eligibility Determination: Review customer information and apply federal regulations to determine benefit eligibility
• Customer Communication: Contact customers and third parties through interviews, calls, mail or written notices to gather information needed for decisions
• Application Processing: Examine LIHEAP applications for completeness and request verification when needed
• Information Verification: Check, confirm and record data required to complete forms, letters and memos related to benefits
• Crisis Coordination: Work with customers and vendors to respond to emergency energy needs
• System Utilization: Use CIS, eCis, IEVS and PACSES to obtain information required for eligibility decisions

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Seasonal full-time employment
  • This is a full-time, seasonal position that typically runs for 6-8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.
• Telework: This position may be eligible to telework part-time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Wilkes-Barre, Luzerne County, PA. The ability to telework is subject to change at any time.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in general office work which included interviewing the public; or
• Any equivalent combination of experience and training.
  
  

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• Hiring preference for this vacancy may be given to candidates who live within Luzerne County. If no eligible candidates who live within Luzerne County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.
  
  

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.
  
  

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidanc