HR Specialist II

Title: HR Specialist II
Work Location: Remote
Duration: 6+ Months
Shift Timing: 1st shift | If they live EST work from 9:30AM to 6:30PM | If they live CST work from 8:30AM to 5:30PM

Key Responsibilities:

• Manages complex end-to-end pre-hire activities: offer letters, employment agreements, background & medical checks, right-to-work verification.
• Resolves complex inquiries via case management, telephony, chat and all HR systems & tools.
• Ensures timely and high-quality completion of complex, time-sensitive activities to meet performance and quality Service Level Agreements (SLAs).
• Ensures compliance with policies, documentation standards, and audit requirements.
• Is a Subject Matter Expert (SME), and partners with global stakeholders, COEs, and vendors to identify and implement process and automation improvements to enhance the pre-hire experience.
• Identifies and solutions for trends or inefficiencies and contributes to enhancement projects.
• Mentors and provides guidance to team members, creates / maintains training content (e.g. job aides, etc.), facilitates training sessions, and supports onboarding for new Pre-hire Services team members.
• Support AI-driven initiatives and use data insights to enhance service delivery.
• Supports global HR Projects.
• Other HR Support as needed.

Minimum Qualifications:

• At least a 2-year degree in Human Resources or a field applicable to the role with 2 or more years of experience in Human Resources or related field.

Preferred Qualifications:

• 1 or more years' experience in related pre-hire or onboarding activities providing Exceptional customer service support.
• 1 or more years' experience using HR Systems and tools including Workday and ServiceNow.
• 1 or more years of hands-on experience in a telephony or case management role, demonstrating familiarity with high-volume customer interactions or case handling.

Additional Job Standards:

• Strong command of English language, both written and verbal.
• Advanced issue resolution, problem-solving, and decision-making skills.
• Interest in technology and automation, with basic knowledge and understanding of AI tools.
• Strong attention to detail, ability to manage multiple priorities, and commitment to maintaining confidentiality.
• Intermediate analytical and excel skills.
• Excellent communication skills.

Required Skills:

• Comfortable taking multiple calls.
• Strong communication skills.
• Critical thinker-think through processes.
• Customer Service skills.

Preferred Skills:

• 2 year human resources degree.

Education Requirement:

• Associates Degree.