Customer Account Specialist

Job Responsibilities

• Enters and processes sales orders accurately and in a timely manner.

• Reviews pricing on orders to ensure alignment with quotes and pricing policies.

• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.

• Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met.

• Escalates issues to appropriate resource as needed.

• Preemptively identifies issues and suggests ways to solve.

• Contributes to continuous improvement projects within Production Control and Sales.

• Completes other duties as assigned.

Job Skills Requirements

• Solid communication skills (verbal and written) and interpersonal skills.

• Knowledge and understanding of Enterprise Resource Planning (ERP) systems.

• Good problem solving and data analysis skills.

• Strong attention to detail.

• Solid customer service skills, ensuring customer satisfaction.

• Good organizational and time management skills.

Educational Requirements

• High school diploma, GED, or equivalent required.

Experience Requirements

• Prior customer service experience preferred.