Service Writer

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• Communicate with customers to understand their service needs
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• Schedule service appointments and ensure timely completion of work
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• Create work orders for technicians and ensure accuracy of information
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• Communicate with technicians to ensure that they have all necessary information to complete the job
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• Work closely with the service team to ensure that all work is completed on time and to the highest quality standards
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• Provide estimates for service work and communicate with customers regarding pricing and timeframes
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• Communicate with customers throughout the service process, keeping them informed of any changes or updates
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• Provide exceptional customer service, ensuring that all customers are satisfied with their experience
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• Handle customer complaints and issues in a professional and timely manner
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• Follow up with customers to ensure that they are satisfied with the service they received
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• Maintain accurate records of service work and customer interactions
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• Collaborate with technicians and other team members to ensure efficient service operations
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• Stay up-to-date on industry trends and new technologies
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• Prior experience in a service writer or customer service role preferred
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• Excellent communication and interpersonal skills
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• Strong organizational and time management skills
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• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
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• Proficient in Microsoft Office and other computer applications
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• Valid driver's license
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• Company pays 100% of employee only health insurance
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• 7 paid holidays
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• 401K retirement plan with a company match up to 3%
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• Company paid $15,000 life insurance policy
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• Yearend bonus
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• Weekly direct deposit pay
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• No waiting period for paid time off
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• Vision
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• Dental
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• Voluntary life insurance
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• Short term disability
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• Incentive program
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PIbe09438be3ea-25405-41088762