Orthodontic Assistant

Front Desk Team Member

As a Front Desk Team Member, you will support daily patient interactions and ensure a welcoming, efficient, and professional experience from the first point of contact through each visit. You will play a key role in lead management, appointment scheduling, front office coordination, and maintaining smooth day-to-day operations. This position is essential in creating a positive patient experience while supporting an organized and efficient practice.

Lead Management & Scheduling

• Respond promptly to new patient inquiries and follow up with prospective patients.
• Schedule new patient consultations and help maintain strong appointment attendance.
• Confirm upcoming appointments and follow up on missed consultations.
• Maintain an organized schedule and ensure accurate documentation.

Patient Experience

• Welcome patients and provide a friendly, professional check-in and check-out experience.
• Support a positive, comfortable, and patient-centered environment.
• Schedule follow-up appointments and communicate next steps in care.
• Help maintain efficient patient flow and on-time scheduling.

Financial Responsibilities

• Collect patient payments and balances at the time of service.
• Accurately post payments and maintain financial records.
• Assist with daily reconciliation and support financial accuracy.

Operations Support

• Follow established office policies, procedures, and scheduling protocols.
• Maintain accurate patient records and appointment information.
• Support overall office efficiency and collaborate effectively with team members.

Qualifications

• Previous dental, orthodontic, or healthcare front office experience preferred.
• Excellent communication, customer service, and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional, positive, and patient-focused attitude.
• Reliable, detail-oriented, and committed to providing an exceptional patient experience.