Resource Navigator - Bilingual

Job Title: Resource Navigator - Bilingual

Status: Non-Exempt Reports To: Senior Services

Supervisor Supervises: N/A

Location: Access to Healthcare Network – Reno Office

About Access to Healthcare Network (AHN)

Access to Healthcare Network (AHN) is a mission‑driven nonprofit dedicated to improving access to quality healthcare and supportive services. We foster a collaborative, respectful, and dynamic work environment where team members feel valued and supported. Joining AHN means contributing to meaningful work that positively impacts seniors, individuals with disabilities, and underserved community members.

JOB PURPOSE

The Resource Navigator position provides person-centered counseling and assistance to seniors, individuals with disabilities, caregivers, and community members. This role involves helping consumers identify needs, understand available options, access community resources, complete applications, and connect with appropriate programs and services. This position requires extensive travel within the Northern Nevada counties.

KEY RESPONSIBILITIES

Information & Resource NavigationAssess consumer needs and goals and collaborate with consumers to develop person-centered service plans.

• Provide information, education, and guidance on available community resources, programs, and long-term services and support to help consumers make informed decisions.
• Evaluate preliminary eligibility for public and private benefit programs and assist with applications and enrollment processes.

Advocacy & Partnerships

• Identify barriers and advocate on behalf of consumers and their families with service providers, agencies and community organizations.
• Maintain collaborative relationships with public and private community partners to support effective service delivery and coordination.

Documentation & Compliance

• Document all client contacts, services, referrals, and outcomes in required databases.
• Ensure documentation is timely, accurate, and compliant with program standards and HIPAA requirements.

Outreach & Service Delivery

• Provide services by phone, email, or in-person at approved locations throughout the service area.
• Participate in outreach, marketing, and public education activities, including community events, presentations, and resource fairs.

Professional Responsibilities

• Maintain working knowledge of AHN programs, systems, and required databases.
• Communicate effectively with supervisors and internal departments.
• Attend staff meetings and supervision sessions.
• Adapt to changing priorities and perform other duties as assigned.

EDUCATION & EXPERIENCE REQUIRED

• Bilingual (Spanish/English) required.
• High School Diploma required; Bachelor's degree in social work, public health, psychology, or a related field preferred.
• Must obtain Medicare Assistance Program Level II Certification within 60 days of hire.
• Minimum of 2 years of experience in social services, care coordination, or related field.
• Proficiency in Microsoft Office and database systems.
• Experience working with seniors, people with disabilities, and/or diverse populations preferred.
• Flexibility to accommodate department-determined work schedules, which may change based on operational needs.
• Valid driver's license and ability to operate and AHN company vehicle as needed.
• Must adhere to HIPAA regulations.

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate, and the employee usually works in a climate-controlled office environment.
• Ability to travel and drive for extended periods (up to four hours at a time).
• Be able to sit at a computer for 6–8 hours per day.
• Be able to stand between 3–4 hours per day.
• Be able to withstand hand/wrist deviation and repetition.
• Must be able to lift, carry up to 30 pounds with a fair consistency.

The statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Access to Healthcare Network. Furthermore, they do not establish a contract or implied contract for employment.

FUNDING CLAUSE

This position is funded through external grant sources. Continued employment is contingent upon the ongoing availability of this funding. If funding is reduced or discontinued, the position may be changed or eliminated.

As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. We encourage all qualified candidates to apply.

Benefits:

• Medical Insurance & Vision provided at no cost to the Employee
• Health Savings Account HDHP (HSA) includes employer matching $35.00 per month
• Dependent Care Flexible Savings Account (FSA)
• Low-cost health insurance options for your dependents
• Dental insurance
• Free Life Insurance and Long-Term Disability
• Voluntary Ancillary Benefits
• 4 Weeks Paid Time off in your first year
• 14 Holidays
• Bereavement Leave
• 4 weeks Paid parental leave
• Tuition Assistance and more!

Required to pass a background check through the State of Nevada