Intake and Therapy Coordinator - Home Health Agency

POSITION: INTAKE AND THERAPY COORDINATOR FOR HOME HEALTH

REPORTS TO: CLINICAL NURSING SUPERVISOR AND ASST. ADMINISTRATOR

DEPARTMENT: ADMINISTRATIVE

DUTIES AND RESPONSIBILITIES:

·        Receive, organize, and input patient data into the Home Health software when referrals come in

·        Verifying health insurance coverage related to home health qualification and determine agency’s acceptance of new patients/referrals based on agency’s policies.

·        Fielding calls and emails from patients and providers

·        Maintain good communication with referral sources, patients, families, communities regarding patient care and schedules.

·        Scheduling visits, consultations, and other services

·        Resolve simple to moderately complex issues, corrects errors and refers complex issues to supervisor.

·        Maintain a tracking sheet of pending orders.

·       Ensure that documentation and required orders are signed by clinicians and saved appropriately in EMR software.

·        Take and upload orders for labs. Carry out, review and revise orders for X-ray and therapy.

·        Track labs, order phlebotomist and communicate results to Nurses, Physicians, fax results to Physicians and Pharmacies

·        Order medical supplies

·        Coordinate and schedule therapy visits with therapy companies

·        Ensure therapy visits are documented appropriately and in a timely manner on EMR systems.

·        Review new admission paperwork for appropriate MD visit note and F2F documentation.

·        Assist with ordering all mobile diagnostic services.

·        Create QA notes and other identified areas of need to assist with QA process.

·        Upload new orders for current patients and assist field staff as needed for implementation.

·        Serve as Quality Assurance resource to assist field staff.

·        Ensure patient files and notes are reviewed and ready to be submitted for billing.

·        Take patient phone calls as needed to support nursing needs.

·        Assist with filling, faxing, and answering phones as needed.

·        Schedule follow-up skilled nursing visits on assigned days/times during work week.

·        Keep organized with clinicians and service areas for coverage.

·        Manage nursing and therapy visit-schedules, to ensure accurate on EMR software at all times.

·        Manage patient documentation and tasks to ensure accurate on EMR software at all times.

·        Follow-up with clinicians for documentation submission in a timely manner

·        Communicate effectively with biller and coder.

·        Maintain confidentiality of all agency records

·        Ensure that agency policies and procedures are being followed according to accreditation body and federal/state regulations.

·        Manage payroll data and update business office on information needed to

·        Maintain HR paperwork for newly hired and existing clinicians.

·        Hire and recruit clinicians needed based on agency’s staffing needs.

·        Performing other clerical work

·        Other responsibilities as assigned.

·        On the on-call rotation

REQUIREMENTS

• At least one year of intake experience in Home Health preferred or 1 year or more of hands-on nursing experience

• Customer interaction/customer service experience

• Strong knowledge of Microsoft Office along with strong data entry skills

• Excellent organizational, analytical, communication and customer service skills

• Ability to take initiative and problem solve

• Excellent attention to detail and follow-up skills

• Experience working to obtain insurance verification, initiate pre-authorizations, and enter insurance data correctly to ensure the billing process runs smoothly

• Working knowledge of Medicare, VA, commercial, private pay providers and regulations that may impact the verification of insurance for the Agency

• Prior experience in a medical field.