Senior Accela Administrator -W2

Job Description:

• Responsible for administration, management, and configuration of the Accela Automation SaaS platform, including modules like Citizen Access, Mobile Office, and GIS integration.
• Develop and customize applications, forms, workflows, and reports based on business requirements.
• Create scripts and code to extend platform capabilities using JavaScript, .NET, and APIs.
• Support integration of Accela with third-party systems such as GIS, payment gateways, and ERP platforms.
• Provide technical support to both IT teams and end-users, troubleshooting and documentation.

• 3-5 years experience in Accela Administration, API integrations, and constructive scripting.
• Strong understanding of application development processes, project management, and system documentation.
• Accela Certification(s) and experience working in government or public-sector environments.
• Knowledge of configuring and maintaining workflows, reports, and GIS integration.
• Excellent customer service skills in face-to-face, telephone, and electronic interactions.