Director of Clinical Quality & Outcomes (Remote)

The Director of Clinical Quality and Outcomes supports franchisee-owned BrightStar Care agencies to advance clinical quality initiatives including Joint Commission accreditation, training, compliance, quality improvement, clinical programs, and brand growth. They work with BrightStar’s directors of nursing, franchisees and franchise support center colleagues to ensure BrightStar Care agencies provide care at a higher standard. This role will report to the SVP, Clinical Operations.Responsibilities

• Act as a subject matter expert/resource on skilled nursing best practices and BrightStar Care clinical programs and systems, provide ongoing training and clinical support to the Franchisees by coordinating, leading, developing and/or presenting clinical education opportunities, webinars, and support calls.
• Responsible for the improvement of BrightStar Care’s clinical quality through creating and revising clinical programs, training franchise Directors of Nursing, quality improvement initiatives, and performance improvement projects.
• Execute and measure the clinical quality platform and clinical outcome metrics by data collection, data analyses, and reporting of quality management data.
• Develop and maintain clinical policies, procedures, and forms.
• Support franchise agencies with clinical guidance and serve as a resource for state and federal regulations (HIPAA, OSHA, etc.), Joint Commission standards, and professional practice standards.
• Provide timely, consistent messaging in supporting the Clinical Operations and Quality team, the FSC teams, professional partners, regulatory commissions and the franchisee organizations.
• Contribute to BrightStar initiatives and collaborate with other BrightStar teams including technology, operations, marketing, product development, etc.

Required SkillsEducation:

• BSN required, MSN/MPH or MBA preferred

Experience:

• Active unencumbered RN license in at least one state with 5-10 years recent clinical and management/supervisory and training experience;
• 7+ years of progressive clinical experience, including leadership, quality, education, or compliance responsibility.
• Skilled nursing experience in acute, post-acute, home health, or private duty care.
• Experience with quality improvement, accreditation, regulatory compliance, or clinical program development.
• The ability to influence, teach, analyze data, and turn complex requirements into clear action.

Preferred: Private duty home care, Medicare-certified home health, Joint Commission, multi-site or franchise experience, EHR systems, CPHQ certification, or an advanced degree.

Why BrightStar Care:
You will join a mission-driven organization where clinical quality is central to the brand. The role offers remote flexibility, senior-level visibility, and the opportunity to leave a lasting mark on how care is delivered across a growing national network.