Desktop Support

Key Responsibilities:

• Deskside and remote technical support for company users.
• Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
• Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
• Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
• Support software applications.
• Set up and support new employee workstation.
• Maintain accurate documentation of incidents, assets, and resolutions.

Qualifications:

• Associate degree in Information Technology or an equivalent combination of education and experience.
• 6+ years of desktop support experience
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.