Admitting Representative

POSITION SUMMARY: 

To register, admit and pre- register patients, which includes interviewing incoming patients or representatives and entering information required for admission into a computer.

ESSENTIAL RESPONSIBILITIES:

1.     Interviews patient or representative to obtain demographic information and presenting symptoms.

2.     Communicates with attending physician and obtain order to admit prior to accepting a case.

3.     Explains patients rights and hospital regulations, such as visiting hours, payment of accounts, and schedule of charges. 

4.     Verifies and obtains all authorizations and necessary pre-certifications from insurance companies.

5.     Obtains all necessary consent treatment records and benefits (assignments) records.

6.     Completes financial folders with copies required.

7.     Keeps informed of all new registration procedures.

8.     Performs quality reviews on all financial files on a daily basis.

9.     Maintains established departmental policies and procedures, objectives, performance improvement program, safety environmental and infection control standards.

10.  Notifies supervisor concerning admissions that do not meet the hospital financial policy criteria.

11.  Coordinate appointment for elective surgery.

12.  Maintains and care for department equipment and supplies.

13.  Participates in educational programs and in-service meetings as required.

14.  Performs all related duties as requested or assigned.

SKILLS AND ABILITIES:

-           Speak clearly and listen carefully.

-           Use personal judgement and specialized knowledge to give information to people.

-           Communicate well with the diverse population we serve.

-           Ability to multitask. 

-           Use eyes, hands, and fingers accurately while operating a switchboard or computer.

PHYSICAL DEMANDS: 

Sedentary Work:  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull, or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

ENVIRONMENTAL CONDITIONS: 

Inside:  Protection from weather conditions but not necessarily from temperature changes.

REASONING DEVELOPMENT:  

Be able to apply principles of rational systems to solve practical problems and deal with a variety of concrete variables.  Interpret and direct a variety of instructions furnished in written, oral, diagrammatic or schedule form.

MATHEMATICAL DEVELOPMENT: 

Add, subtract, multiply, and divide all units of measure.  Perform the four operations with like common and decimal fractions.  Compute ratio, rate, and percent.  Draw and interpret bar graphs.  Perform arithmetic operations involving all American monetary units.

LANGUAGE DEVELOPMENT: 

Reading:  Read and understand instructions, Patient’s Rights, etc. 

Writing:  Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. 

Speaking:  Speak with poise, voice control, and confidence, using correct English and well-modulated voice.   

RELATIONSHIPS TO DATA, PEOPLE AND THINGS:

Data:  Compiling:  Gathering, collating, or classifying information about data, people or things.  Reporting and/or carrying out a prescribed action in relation to information are frequently involved.

People:  Speaking-Signaling:  Talking with and/or signaling people to convey or exchange information.  Includes giving assignments and or directions to helpers or assistants.

Things:  Operating-Controlling:  Starting, stopping, controlling and adjusting the progress of machines or equipment, setting up and adjusting the machine or materials as the work progresses. Using body members, and/or special devices to work, move or carry objects or material.

QUALIFICATION:

High School Diploma or equivalent and some college coursework preferred.

Specific Preparation: 

Specific Preparation includes an occupationally significant combination of, or essential experience in hospital admission or customer relation. On the job training or equivalent training in the admitting process. Be familiar with medical terminology. Be proficient in using a typewriter and computer for data processing. Minimum 1 year experience in a hospital setting. Bilingual (English/Spanish) desired.