Benefits Customer Service Representative - Bilingual (Spanish/English)

Benefits Customer Service Representative – Bilingual (Spanish/English)

Location: Pittsburgh, PA (Remote Eligible)

Schedule: Monday–Friday, 40 hours/week with potential overtime during peak seasons. Hours may range from 32–40 hours during slower periods.

Position Overview
We are seeking a compassionate, bilingual (Spanish/English) Customer Service Representative to assist members with benefits-related inquiries. This remote position requires excellent communication skills, strong customer service experience, and the ability to explain complex benefits information in a clear and professional manner while maintaining confidentiality.

Responsibilities

• Assist Spanish-speaking members with benefits and plan-related questions
• Build rapport and provide exceptional customer service
• Explain complex benefit information in simple, easy-to-understand terms
• Translate conversations accurately between Spanish and English
• Maintain accurate call documentation and case notes in English
• Protect confidential information in compliance with HIPAA and data privacy regulations
• Review and understand client benefit plan documents
• Participate in training sessions and team meetings
• Collaborate professionally with teammates
• Perform other assigned duties

Qualifications

• High School Diploma or GED required
• Fluent in Spanish and English (verbal and written)
• Previous customer service experience
• Comfortable working in a remote/virtual environment
• Strong communication and documentation skills
• Ability to multitask and maintain professionalism in a fast-paced environment

Benefits

• Medical, dental, and vision benefits available after 90 days
• 401(k) with company match after one year of full-time employment