General Manager - Residential Electrical Services

About Mister Sparky West Orange County

Mister Sparky is launching in Northwest Orange County, and we're looking for a hands-on Operations Manager to help build a premier residential electrical service company from the ground up. This is an opportunity to play a key leadership role in a startup environment with significant growth potential.

If you're excited about building something from the ground up and leading a team committed to delivering world-class customer service, we'd like to hear from you.

Position Summary:

The Operations Manager will oversee daily operations, technician performance, customer experience, recruiting, training, scheduling, and profitability. This individual will help implement franchise systems, build a high-performing team, and establish the operational foundation for long-term growth.

Key Responsibilities

• Lead daily service operations and field execution
• Recruit, onboard, train, and develop electricians and support staff
• Drive technician productivity, quality, and customer satisfaction
• Manage scheduling, dispatching, and capacity planning
• Utilize ServiceTitan to monitor KPIs and improve performance
• Implement and maintain franchise operating standards
• Conduct ride-alongs, coaching sessions, and performance reviews
• Develop operational processes that support scalable growth
• Ensure safety, compliance, and exceptional customer service

Qualifications:

• You must be California certified Electrician to apply; please do not submit without this certification
• Experience managing field technicians and customer-facing teams
• Familiarity with ServiceTitan or similar field-service software preferred
• 5+ years of leadership experience in electrical, HVAC, plumbing, or home services
• Strong understanding of residential service operations
• Proven ability to build teams, improve processes, and drive results
• Excellent communication and leadership skills
• Entrepreneurial mindset with a desire to help build a business

Success Measures:

• Revenue growth and profitability
• Technician productivity and average ticket performance
• Customer satisfaction and online reviews
• Employee retention and team development
• Operational efficiency and adherence to franchise standards

Compensation:

Competitive base salary plus performance bonus, benefits, and significant growth opportunities as the company expands.

We will determine a fair base salary but this position will be highly compensated based on attainment of key metrics.  The better you help us gain success the more financial success you will obtain.  We suggest you explore this opportunity as it can have an significant upside.