Product Support Specialist - Utility Fiber
•Today
| Hours | Full-time |
|---|---|
| Location | Cleveland, Ohio |
About this job
Job Description
Job Description
As a Product Support Specialist, you will be responsible for matters related to new product development and technical support for new and existing product lines, both domestically and worldwide, focusing on the Utility Fiber market.
Duties & Responsibilities:
- Provide technical support to customers, sales network, customer service personnel, and international subsidiaries.
- Initiate new project requests.
- Work with sales network and end users to investigate material usage and industry pricing to enhance the success of new product development.
- Monitor progress on new product development and work with Engineers on existing products to make changes necessary to meet the changing requirements of customers or industry standards.
- Work with engineering to write and release industry-focused seminar papers based on laboratory and field research.
- Analyze and resolve product malfunctions and complaints.
- Visit customer locations to provide product training.
- Travel when required with sales network personnel in support of sales efforts and to identify new opportunities.
Qualifications and Requirements
- Associate’s degree in electrical or mechanical engineering technology preferred or equivalent work experience.
- 1-3 years of experience in the markets PLP serves or with the products PLP uses
- Ability to use a computer and applications such as Microsoft Word and Excel.
- Ability to effectively communicate in both verbal and written situations involving customers, internal personnel, and field sales service representatives
- Good verbal and written communication skills
Travel:
- 10% or less
Schedule
- Fulltime
- Standard office hours with flextime
Benefits:
- 401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years
- Enrollment in company profit sharing after two years
- Medical, dental & vision insurance, including free preventative care
- Wellness & Employee Assistance Program (EAP)
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, paid company holidays, and vacation purchase program
- Short & long-term disability
- Parental & family leave; military leave
- Inclusive & welcoming company culture
- Career development & tuition assistance
- Student loan debt repayment program
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