Customer Service Specialist

Customer Service Representative – Temp to Hire

Location: Jacksonville, FL 32218

Pay: $19.00/hour

Schedule: Monday–Friday, 8:00 AM–4:30 PM (30-minute lunch)

Start: August 17,2026

We are seeking a Customer Service Representative with call center experience to support consumers through phone, email, chat, SMS, and social media channels. This role involves assisting customers with product inquiries, online orders, returns, warranty information, and issue resolution while delivering outstanding service.

Responsibilities:

• Handle inbound customer support across multiple communication channels
• Assist with orders, payments, returns, and warranty inquiries
• Identify sales opportunities during customer interactions
• Accurately document customer interactions in CRM systems
• Meet productivity, customer satisfaction, and performance goals
• Resolve customer concerns with professionalism and problem-solving skills
• Follow compliance and data security procedures

Requirements:

• At least 1 year of inbound call center experience
• Strong verbal and written communication skills
• Excellent customer service and de-escalation abilities
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Proficient with computers and CRM/call center software

Preferred:

• Consumer goods call center experience
• Omnichannel support experience (phone, chat, email, SMS, social media)
• Sales or retention experience
• Experience working with KPIs and performance metrics
• Familiarity with CRM/e-commerce platforms such as Gladly, Aptos, and HUB2