Personal Lines Customer Service Representative

Join Our Second-Generation Family-Owned Independent Insurance Agency!

We are seeking an experienced Personal Lines Customer Service Representative to join our team. If you enjoy helping clients, solving problems, and working in a supportive, family-oriented environment, we would love to hear from you.

Responsibilities

• Handle daily customer service calls and client inquiries
• Assist with billing questions and policy servicing
• Process endorsements, renewals, and policy changes
• Quote renewal options and mid-term endorsements
• Communicate with insurance carriers to provide timely, accurate service
• Maintain client records and documentation

Qualifications

• Minimum 2 years of Personal Lines insurance experience required
• Experience with Applied Systems EPIC preferred
• Connecticut Property & Casualty Insurance License preferred
• Strong communication, organizational, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment

Why Join Us?

As a second-generation, family-owned independent agency, we've built our reputation on exceptional customer service and lasting relationships. We value our employees, their experience, and the important role they play in helping our clients every day.

We offer a friendly, collaborative environment where your contributions are appreciated. Plus, our office dogs are part of the team too!

Benefits & Perks

• Competitive salary: $50,000 - $60,000 annually
• Health insurance
• Paid time off and holidays
• Retirement plan options
• Licensing and continuing education support
• Professional growth opportunities
• Flexible work hours
• Relaxed dress code
• Family-oriented workplace culture

If you're looking for a long-term career opportunity with an established agency that values relationships, professionalism, and work-life balance, apply today!