Scheduler/Customer Service Representative
| Verified Pay check_circle | Provided by the employer$18 per hour |
|---|---|
| Hours | Full-time |
| Location | Glendale, AZ 85308 Glendale, Arizona open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $3.18 per hour more than the average pay for similar jobs in your area.
$13.48
$14.82
$18.00
$21.57
About this job
Job Description
Job Description
About the Role
Protection Termite Control is a small, family-owned pest and termite company serving the Phoenix Valley. We're looking for a dependable, organized team member to coordinate customer appointments, manage calls and emails, and prepare work orders for our technicians.
This is a busy office role with a steady stream of customer communication and scheduling. We're looking for someone who is reliable, detail-oriented, and comfortable working with multiple computer programs.
This is NOT a same-day emergency dispatch position. You'll primarily be planning ahead, scheduling future appointments, and preparing organized routes and work orders for technicians.
We value employees who are looking for a long-term opportunity and are committed to growing with the company.
Responsibilities
- Schedule future service appointments with customers and technicians
- Answer a high volume of inbound calls and emails
- Respond to customer questions professionally and promptly
- Prepare and organize work orders for technician routes
- Keep customer records and scheduling information accurate
- Manage multiple computer programs and tasks simultaneously
- Communicate with technicians and office staff to resolve scheduling issues
- Process service orders, invoices, and customer account information
Requirements
- 1+ year of office or customer service experience
- Strong organization and attention to detail
- Comfortable handling a high volume of calls, emails, and data entry
- Comfortable using multiple computer programs at once
- 40+ WPM typing speed (typing test required)
- Reliable attendance and transportation
- Must pass a background check
Preferred
- Familiarity with the Phoenix metro area
- Bilingual English/Spanish
- Experience with scheduling software, CRM systems, or Microsoft Office
- Pest control or home services experience
- Demonstrated long-term commitment in previous jobs
Schedule
- Monday–Friday: 8:00 AM–5:00 PM | In office
- Rotating weekend shift | Remote once trained | Up to 3 hours total
Pay & Benefits
- Starting at $18/hour + overtime opportunities
- 401(k) with company match
- Paid time off
- Direct deposit
Location
7155 W Campo Bello Dr, Suite B160
Glendale, AZ 85308
Near Arrowhead Mall
Glendale, AZ 85308
Near Arrowhead Mall
Job Type: Full-time
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