Clerical Assistant 2 (LIHEAP) - Franklin County Assistance Office

THE POSITION

The Franklin County Assistance Office in the Department of Human Services is seeking a Clerical Assistant 2 who enjoys helping people and keeping office operations running smoothly. This position offers daily variety and meaningful interaction with clients who need guidance. You will learn practical skills that support LIHEAP services and office workflows. Step into a role that strengthens both your confidence and your community.

Apply today to join our dedicated team!


DESCRIPTION OF WORK

This position supports LIHEAP services by providing essential clerical tasks and front desk assistance to clients. It helps maintain smooth daily operations within the Franklin County Assistance Office. As a Clerical Assistant 2, you will perform the following duties:

• Front Desk Support: Assist clients, answer questions, accept applications, and complete preliminary screenings
• Application Review: Check mail applications for completeness and perform file clearances
• Call Handling: Transfer calls, provide information, and direct inquiries to appropriate staff
• File Management: Prepare folders, purge outdated materials, and organize updated documents
• Mail Processing: Open, date stamp, distribute mail, and complete computer clearances for applicants
• Scanning Tasks: Scan documents, modify electronic images, attach records, and maintain scanning equipment
• Energy Assistance Work: Process applications, fax vendor sheets, retrieve computer submissions, and maintain LIHEAP and Crisis phone lines

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time, seasonal employment, 37.5 hours per week.
  • Seasonal employment runs approximately 6-8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance.
• Work hours are 8:30 AM to 5:00 PM, with a 1-hour lunch.
• Travel and overtime as needed.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Chambersburg, PA. The ability to telework is subject to change at any time.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting hourly rate of $18.83 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Franklin County. If no eligible candidates who live within Franklin County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitt