Account Manager

A growing manufacturing company in the Lehigh Valley is seeking an experienced Account Manager to join their team. This individual will serve as the primary point of contact for customers, ensuring a high level of service while building strong, long-term business relationships. The ideal candidate is customer-focused, organized, and able to thrive in a fast-paced manufacturing environment.

Responsibilities:

• Manage and strengthen relationships with existing customer accounts
• Serve as the main point of contact for customer inquiries, orders, and requests
• Coordinate with internal departments including production, purchasing, logistics, and customer service to ensure timely delivery and customer satisfaction
• Monitor account activity and proactively identify opportunities for growth
• Prepare quotes, process orders, and provide product information to customers
• Resolve customer concerns and issues in a professional and timely manner
• Track key account metrics and provide regular updates to leadership
• Maintain accurate customer records within company systems
• Support business development initiatives and assist with identifying new opportunities

Qualifications:

• Bachelor's degree preferred, but equivalent experience will be considered
• 3+ years of account management, customer service, sales support, or related experience
• Manufacturing, distribution, or industrial industry experience preferred
• Excellent communication and relationship-building skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and deadlines effectively
• Proficiency in Microsoft Office Suite and CRM systems
• Problem-solving mindset with a commitment to delivering outstanding customer service

If you enjoy building client relationships, solving problems, and serving as a trusted partner to customers, we encourage you to apply today.

Apply now to learn more about this exciting opportunity with a well-established local manufacturing organization.