Business Operations Coordinator - Part Time / Flexible

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

Business Operations Coordinator


Surface Experts Boston North is a growing service-based business, and we need a sharp, systems-oriented professional to own the "back office" engine. Not just paperwork - you are managing the workflows that allow our field and ales teams to win.

Job Benefits:

• Competitive salary with bonus potential
• Paid holidays and accruable vacation
• Flexible work hours if required
• Advancement opportunities.
• Bonus potential from day one!

Objective:
Drive the efficient operations of the business. Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems. 


Primary Responsibilities:

• Business Operations
  • Inventory Management
  • Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc)
  •  Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)
  • Accounts Receivable Support
  • Customer Contact Information Database Management (Vonigo & Quo)
  • Repair Photo Database Management (CompanyCam)
  • Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc)
  • Business Compliance Management
  • Vehicle Info & Maintenance Management
  • Assist in Develop & Document SOPs
• Scheduling
  • Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules
  • Communicate with customers to plan and confirm repair date/time
  • Weekly Schedule Development & Distribution
• Business Development (Account Management Support)
  • Assist w/ Creating & Sending Quotes
  • Customer Follow-up & Misc Communication
  • Occasional Outside Sales (Scheduled Walk-thrus & Meetings)
• Identify, implement, and document solutions to improve business methods and processes
• Prioritize customer relationships and customer service

Required Qualifications: 

• Goal-oriented, self-starter, and energetic
• Licensed to operate a passenger car and have a clean driving record
• Professional, caring, and service-minded 
• Readiness to becomea meaninful part of a strong team and growing business 

Preferred Skills: 

• Tech-Fluent - Comfortable with QuickBooks, CRM Tools, Mobile Apps (CompanyCam, Quo, etc), Microsoft Office
• Local & Reliable - Live within commuting distance to Office, and want a role that respects your need for flexible schedule while offering professional responsibility.
• Systems & Detail Oriented - Not just following a process, but seeing ways to improve operations, and implementing them

 

Flexible work from home options available.