Lead Patient Coordinator - Now Hiring

Are you a motivated and organized individual with a passion for patient care? Spoonwood Dental Partners is seeking a Lead Patient Coordinator to guide our Patient Coordinator Teams toward success. In this role, you'll oversee front office activities, ensuring smooth operations and exceptional patient experiences.

About Spoonwood Dental:

Spoonwood Dental is a leading dental practice committed to providing exceptional oral healthcare services to our patients. With a focus on professionalism, compassion, and innovation, we strive to create positive dental experiences and improve the oral health of our community. Our team of dedicated professionals works collaboratively to deliver personalized care in a welcoming and supportive environment.

Key Responsibilities:

• Collaborate closely with Clinical, Hygiene, Billing, and other Department Leads to ensure a seamless patient experience and efficient practice operations.

• Partner with the Leadership Team to implement practice initiatives, improve workflows, and support organizational goals.

• Monitor and maintain accountability for assigned front office key performance indicators (KPIs), including scheduling efficiency, appointment confirmation rates, patient retention, treatment acceptance support, collections, and other practice metrics.

• Coach, mentor, and develop Patient Coordinators through regular feedback, training, and performance conversations.

• Identify opportunities to improve front office processes and recommend solutions that enhance the patient experience and operational efficiency.

• Guide and support Patient Coordinator Teams to achieve collective goals

• Schedule and confirm patient appointments, surgeries, or consultations

• Operate office equipment and utilize software applications for report preparation and medical record management

• Maintain medical records, technical library, and correspondence files

• Greet visitors and direct them to appropriate staff

• Monitor and delegate tasks for efficient front office operations

• Ensure payment reconciliation and oversee daily mail handling

• Conduct backup/daily end-of-day banking deposits as needed

Interacting With Computers:

• Documenting/Recording Information

• Organizing, Planning, and Prioritizing Work

• Communicating with Supervisors, Peers, or Subordinates

• Scheduling Work and Activities

• Updating and Using Relevant Knowledge

Qualifications:

• Minimum of 2 years of experience as a Patient Coordinator or dental front office team member is required.

• High school diploma or equivalent

• Strong communication, organizational, and computer skills

• Ability to adapt to fast-paced environments and prioritize tasks effectively

Leadership Expectations:

• Lead by example and foster a positive, patient-focused culture.

• Promote collaboration and accountability across departments.

• Support change management and continuous improvement initiatives.

• Serve as a resource and mentor for the Patient Coordinator team while helping achieve overall practice goals.

Physical Demands:

• Occasional walking, climbing, balancing, stooping, kneeling, crouching, or crawling

• Frequent standing; regular sitting; use of hands to handle items; reaching with hands and arms; talking or hearing

• Occasionally lift up to 25 pounds; frequently lift up to 10 pounds

Education and Experience:

• High school diploma or equivalent required.

• Minimum of 2 years of experience in a dental front office or Patient Coordinator role required.

• Experience leading, mentoring, or training team members is preferred.

Required Skills:

• Customer and Personal Service

• English Language Proficiency

• Clerical Skills

• Computers and Electronics Knowledge

• Administration and Management Skills