Specialty Intake Manager

• Lead the day-to-day intake operation, ensuring referrals move accurately and quickly from receipt to ready-to-treat start across biologic and acute lines.
  
• Manage, coach, and develop a team of Intake Specialists, setting clear expectations and supporting their growth through regular feedback, one-on-ones, and reviews.
  
• Own team staffing, scheduling, and workload balancing so intake capacity keeps pace with referral volume.
  
• Track referral-to-start timelines, remove delays, and step in on complex or at-risk referrals.
  
• Own intake quality and accuracy standards, and drive process improvements that standardize best practices across the team.
  
• Partner closely with access, authorization, and pharmacy to keep referrals routing cleanly and patients moving toward therapy.
  
• Hire, onboard, and develop intake talent, building a strong bench for the future.
  

• 7 to 10 years of experience in intake, referral management, or healthcare operations, with specialty or infusion experience strongly preferred.
  
• 3 or more years of people-management experience, including leading a multi-site or distributed team.
  
• A track record of building, developing, and retaining high-performing operational teams.
  
• Deep knowledge of referral and intake processes, with a history of improving quality and standardizing best practices.
  
• Strong communication and coordination skills across provider offices, patients, and internal partners like access, authorization, and pharmacy.
  
• Comfort managing to metrics, holding a team to accuracy and timeliness standards, and turning data into action.
  

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