Portfolio Specialist (Cisco IQ) - REMOTE
| Estimated Pay info | Based on similar jobs in your market$18 per hour |
|---|---|
| Hours | Full-time |
| Location | Richardson, TX Richardson, Texas open_in_new |
About this job
Job Description
Job Description:
SCOPE DESCRIPTION
Cisco IQ is a single, unified, AI-powered interface that revolutionizes the entire customer journey from planning and design to implementation, onboarding, ongoing optimization, and transformation. It brings the ultimate digital experience designed to accelerate the customers’ time to value, boost resiliency, and deliver unparalleled simplicity. As a Network Consulting Engineer, you are at the forefront of helping customers realize the full value of Cisco IQ, leading everything from technical briefings and platform demonstrations to onboarding and integration within their network environments.
Organization's Background
Customer Experience (CX) is the broader organizational strategy focused on improving the entire customer journey before, during, and after a purchase to create satisfaction, loyalty, and long-term value. The CX Delivery (Professional Services) team contributes to all phases across the Land, Adopt, Expand and Renew (LAER) model to support ongoing customer value, growth, and help secure renewals.
OUTSOURCED SERVICES
Cisco IQ Onboarding & Integration
• Provide critical focus on onboarding and integrating Cisco IQ in the customer network
• Deliver demos, live walk throughs, and enablement sessions covering all features of Cisco IQ applications (Assets, Assessments, Support, and AI Assistant), helping customers understand and maximize their Support Tier capabilities (Basic, Standard, Signature).
• Guide customers through end-to-end Cisco IQ onboarding, including account creation, CX Cloud migration (where relevant), data connector setup (Catalyst Center, Intersight, Meraki, SD-WAN, Webex Control Hub), and Cisco IQ Link deployment, ensuring customers can navigate the Launchpad, manage users, link service contracts, and configure resource/user groups.
• Partner with internal stakeholders (Sales, Support, Product Management) to communicate customer feedback and remove integration blockers.
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