Bilingual Call Center CSR

Bilingual Customer Service Representative

Location: Frisco, TX | Onsite

COMPENSATION & SCHEDULE

• Pay: $22.63/hour if Spanish Bilingual

• Schedule: Must be fully available for a shift between 8am–10pm, including at least one weekend day per week - Training 9:30a.m.- 6p.m. CST

• Employment Type: Long-term temporary

• Start Date: September 14th

ROLE IMPACT

The Customer Service Representative helps customers in real time through phone calls, emails and chats, providing quick and accurate answers about their accounts. This role ensures a smooth and positive experience by resolving customer questions efficiently and clearly.

KEY RESPONSIBILITIES

• Respond to customer inquiries regarding online accounts

• Use internal systems to research customer issues and process updates or changes

• Maintain professionalism and accuracy in all written communication

• Assist with email responses and phone support

MINIMUM QUALIFICATIONS

• Must be bilingual in Spanish and English

• 2+ years of experience in a call center role

• Strong written communication and reading comprehension skills

• High school diploma or equivalent required

• Ability to multitask and manage multiple conversations efficiently

• Commitment to long-term engagement in the role

• Live chat and messaging platforms

• Microsoft Outlook / Office Suite

• CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud, or similar)

• Experience with event ticketing systems or e-commerce platforms

• Familiarity with remote customer support tools and workflows

• Strong problem-solving and time-management abilities

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This is a full time direct hire role with our client. They are an established aerospace manufacturer specializing in precision-machined components for highly regulated applications. The company offers a stable, quality-focused environment where engineering, programming, and manufacturing teams work closely to produce complex parts that meet strict customer and industry requirements.

Employees have the opportunity to work with advanced machining technology, contribute to process improvements, and support products used across the aerospace industry.