Office Responsible

The Office Responsible serves as the primary operational and administrative support role within the store environment, helping maintain organized, accurate, and efficient daily business operations throughout the seasonal period.

This role supports store leadership through administrative coordination, communication management, operational reporting, inventory adjustments, and customer support functions. The Office Responsible plays an important role in maintaining operational accuracy while supporting the elevated customer experience expected within the Balsam Hill Outlet environment.

The ideal candidate is organized, detail-oriented, professional, and comfortable operating within a fast-paced, customer-focused retail environment.

Administrative & Office Operations

• Support daily office and administrative operations
• Answer and manage incoming phone calls professionally and efficiently
• Provide excellent customer service over the phone and assist with customer inquiries
• Maintain organization of store documents, records, and operational paperwork
• Support store communication through Microsoft Teams, Outlook, and company systems
• Maintain confidentiality and professionalism when handling operational information

Customer Support

• Deliver a warm, professional, and customer-focused experience during all customer interactions
• Assist with customer pickups and customer service support within the store
• Assist with customer returns and service-related support as needed
• Support a welcoming, organized, and polished store environment aligned with Balsam Hill service standards

Operational & Inventory Support

• Complete daily sales entries, reconciliation, and operational reporting
• Complete daily audits and ensure documentation is entered and archived accurately
• Support inventory adjustments within POS and inventory management systems
• Help maintain accuracy across sales, inventory, and operational records
• Communicate discrepancies or operational concerns to store leadership

Qualifications

• Previous administrative, retail, hospitality, food service, or customer service experience preferred
• Experience within service-driven or customer-focused environments strongly preferred
• Strong communication and organizational skills
• Strong attention to detail and commitment to accuracy
• Ability to work effectively in a fast-paced, customer-focused environment
• Proficient with Microsoft Office applications, including Teams, Outlook, and Excel
• Comfortable utilizing POS systems and inventory management platforms
• Strong problem-solving and time management skills
• Adhere to company appearance, safety, and dress code standards
• Flexible schedule, including evenings, weekends, and holidays
• Ability to work collaboratively within a team-oriented environment

Physical Requirements

• Ability to remain seated or standing for extended periods of time
• Ability to move throughout both office and retail environments as needed
• Ability to lift and move operational supplies or merchandise when necessary
• Ability to perform administrative and retail support tasks in a fast-paced setting