Patient Financial Access Facilitator

About the Opportunity

Our client, a respected healthcare organization in Trumbull, CT, is seeking a detail-oriented and customer-focused Patient Registration Specialist to join their team. This position plays a vital role in creating a positive patient experience by serving as the first point of contact for patients and ensuring the accurate collection and verification of demographic, insurance, and financial information.

This is an excellent opportunity for an individual who enjoys working in a fast-paced healthcare environment and is committed to delivering exceptional customer service.

Responsibilities

• Greet patients and visitors in a professional, courteous, and welcoming manner.
• Register new patients and update existing patient information in electronic medical records (EMR) systems.
• Verify insurance eligibility, coverage, and authorization requirements.
• Collect and process patient copayments, deductibles, and outstanding balances.
• Schedule, reschedule, and confirm patient appointments as needed.
• Ensure accuracy of demographic, insurance, and medical information.
• Obtain required patient signatures and documentation.
• Answer incoming phone calls and address patient inquiries.
• Maintain confidentiality and compliance with HIPAA regulations.
• Coordinate with clinical, billing, and administrative staff to ensure seamless patient services.
• Resolve registration issues and insurance discrepancies in a timely manner.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• 1+ years of patient registration, medical reception, medical office, or healthcare administrative experience preferred.
• Knowledge of medical insurance plans, eligibility verification, and patient intake procedures.
• Experience working with EMR/EHR systems.
• Strong data entry and computer skills, including Microsoft Office.
• Excellent communication, customer service, and interpersonal skills.
• Ability to multitask and maintain accuracy in a fast-paced environment.
• Bilingual skills are a plus.

Preferred Skills

• Insurance verification
• Patient intake and registration
• Electronic Medical Records (EMR/EHR)
• Appointment scheduling
• Medical terminology
• Cash handling and payment collection
• HIPAA compliance
• Data entry and documentation accuracy