Energy Advisor

Company: Insight Global

Title: Energy Advisor

Location: Remote, with occasional visits to offices in western Washington!

Duration: 12 month contract-to-hire

Job Description

Insight Global is seeking an Energy Advisor on behalf of a leading utility organization. This individual will serve as a trusted resource for customers seeking guidance on energy efficiency, conservation programs, renewable energy options, and utility cost savings.

The ideal candidate is customer-focused, analytical, and passionate about helping individuals and businesses better understand their energy usage. This role combines customer service, problem-solving, data analysis, and community engagement to support energy efficiency program participation and customer satisfaction.

Responsibilities

• Consult directly with customers to identify opportunities for reducing energy consumption and lowering utility costs.
• Analyze customer energy usage patterns and billing information to identify usage trends and recommend energy-saving solutions.
• Investigate high-bill concerns and provide actionable recommendations based on customer-specific energy data.
• Promote energy efficiency, conservation, and renewable energy programs.
• Assist customers with program enrollment and participation processes.
• Support outreach and marketing initiatives to drive awareness and participation in energy-related programs.
• Represent the organization at community events, trade shows, workshops, fairs, and educational forums.
• Deliver presentations and educational content to businesses, community groups, and customers.
• Collaborate cross-functionally while independently resolving routine customer inquiries and concerns.
• Maintain a strong commitment to safety, compliance, and customer satisfaction.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 3+ years of customer service, customer support, account management, or public-facing experience.
• Strong communication, presentation, and relationship-building skills.
• Ability to analyze customer information and identify solutions.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint).
• Comfortable working both independently and within a team environment.
• Ability to occasionally work evenings or weekends to support community outreach events.

Nice-to-Have Qualifications

• Utility industry experience.
• Knowledge of energy efficiency, conservation, renewable energy programs, or sustainability initiatives.
• Understanding of residential or commercial energy systems.
• Knowledge of energy regulations, standards, and codes.
• Experience with customer energy analysis tools or utility platforms.
• Community outreach, education, or public presentation experience.