Customer Service Representative

Customer Service Representative (Warehouse/Logistics)

About the Role

We are seeking a reliable and detail-oriented Customer Service Representative (CSR) to join our team in a fast-paced warehouse/logistics environment. This role is ideal for someone who thrives in a high-volume setting and enjoys supporting both customers and operations teams.

Key Responsibilities

• Manage inbound and outbound customer communications (phone & email)
• Coordinate appointment scheduling and follow-ups
• Perform accurate data entry and system updates
• Work closely with warehouse and transportation teams to ensure smooth operations
• Process orders and resolve customer inquiries/issues
• Provide general administrative and operational support as needed

Qualifications

• Previous Customer Service experience required (logistics or warehouse experience preferred)
• Strong written and verbal communication skills (email-heavy role)
• Highly organized and detail-oriented
• Ability to multitask in a fast-paced environment
• Experience with systems such as WMS, TMS, and/or Excel strongly preferred

Additional Details

• Onsite role in Oakland, CA
• Opportunity to gain hands-on experience in logistics and supply chain operations
• Potential for assignment extension based on performance and business needs