Housing Stability Coordinator

Housing Stability Coordinator- Rent Collection

SCHEDULE: 40 hours, Monday - Friday. 8:30AM - 5:00PM

Pays $25.12 - $28.13 per hour DOE (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 82 Green Street, Jamaica Plain, MA

The Housing Stability Coordinator is a non-essential position.

SUMMARY OF POSITION:

Pine Street’s Property Management department oversees approximately 700 units of housing consisting of 38 communities of low- and moderate-income housing developed with federal and state financing. We seek a highly motivated individual to fill a Resident Relations and Rent Collections Coordinator position which will support residents in meeting their lease obligations and take appropriate steps when tenants are in violation, while ensuring Pine Street Inn, Inc. meets our high standards of resident satisfaction.

The Rent Collection Coordinator will be responsible for overseeing the collections activities, reporting and associated legal and accounting for Pine Street Inn’s housing programs. The role involves consistent collaboration with the case management, operations, and finance teams, as well as external partners that help administer these programs. Responsibilities will revolve around the goal of maximizing capital recovery while maintaining exceptional customer experience. This includes leadership of all program collections activities, reporting, and development of best practices. The individual would be responsible for managing the collections and resolving any issues, escalations or disputes that may arise.

Key Responsibilities:

• Manage and develop a best-in-class collections program
• Liaise with the operational, property and case management teams on standardizing collection efforts across programs
• Provide excellent customer service by proactively managing issue resolution
• Manage the relationships with the local housing authorities who aid in the collections process
• Ensure proper operational and accounting / reporting controls are operating effectively, and collaborate with the accounting and operations teams on improvements
• Will serve as point of coordination for PSI legal interventions involving PSI tenancies for non-payment violations and some cause violations; will be responsible for coordinating with Services and Property Management Staff to proactively address tenancies concerns, with legal involvement being the intervention of last resort as appropriate
• Participate in the reconciliation and reporting of the loan programs
• Work with the finance on the allowance for doubtful receivables.
• Create and distribute accurate internal reports
• Support with the annual financial audit requirements
• Perform special projects as assigned

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED:

• High School Diploma or GED

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Working Knowledge of Mass / Boston landlord resident laws and rent stabilization required
• Basic knowledge of residential real estate or financial services, preferred
• Knowledge of housing law and tenants’ rights
• Experience working in a fast-paced environment
• Experience working directly with clients to solve tenant / landlord issues
• Computer Literacy, thorough knowledge of Microsoft Windows, Excel, Word
• Experience with housing management software OneSite
• Able to work independently and be pro-actively
• Ability to interact with people in a professional and courteous manner
• Demonstrated commitment to low- and moderate-income communities and residents required
• Solid oral and written communication skills
• Ability to track accounts and maintain tenant ledgers

PREFERED:

• Minimum of three (3) years of finance / accounting experience specifically in accounts receivable
• Minimum of three (3) years of experience in community work or community centered activities, specifically affordable housing, with knowledge related to the duties described above
• Experience managing a team, formally or informally