Customer Service Representative - Bilingual Spanish, Healthcare - Now Hiring
| Verified Pay check_circle | Provided by the employer$16.91 per hour |
|---|---|
| Hours | Full-time |
| Location | Anthony, TX, United States Anthony, Texas open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer$11.03
$14.74
$16.91
$21.33
About this job
General information
Description & Requirements
Customer Service Representative - Bilingual Spanish, Healthcare
Location: On-site in El Paso, TX
Hourly Base Pay: $16.91 plus potential bonus opportunities*
Schedule: Limited-Service Full-Time schedules available
Site Hours: Monday - Sunday, 8 a.m. - 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter
Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.
Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care.
Maximus is hiring Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're ready to turn care into action, this is your chance to shine.
In this role, you’ll be part of a team that supports some of the most vulnerable communities in America as they access and understand healthcare programs. To prepare for this role, Maximus provides paid, comprehensive training to give you the tools and confidence to succeed from day one.
Pay and Benefits
We provide a competitive package designed to support your success both inside and outside work:
$16.91/hr. base pay + 10% shift differential for evening shifts
Potential to earn additional bonus incentives for eligible employees increasing overall compensation*
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
-Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
-Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
-Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
-Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
-Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
-Refer calls as required to CSR Lead
-Maintain up-to-date knowledge of client regulations and policies
-Report problems that occur via the online system so they can be addressed by the appropriate parties
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
-Ability to work within established turnaround times
-Must have excellent interpersonal skills and the ability to organize simultaneous tasks
-Ability to work as a member of a team
-Regular and predictable attendance is required
-Must participate and certify in internal CCO training to begin this role.
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