Epic Provider Coordinator

Job Overview

We are seeking an experienced Provider Coordinator to support the Allina Health Cancer Institute. This position will assist with complex provider scheduling, patient coordination, and administrative support while covering employee leaves and helping onboard new staff. The ideal candidate has strong Epic experience, excellent organizational skills, and previous oncology or infusion scheduling experience.

Key Responsibilities

• Coordinate and schedule patient appointments, infusion treatments, diagnostic tests, procedures, surgeries, and hospital admissions.
• Manage provider calendars and maintain accurate scheduling documentation in Epic.
• Verify insurance coverage and obtain prior authorizations when required.
• Manage referral, insurance, and scheduling work queues to ensure timely resolution.
• Provide telephone support and route patient and provider messages appropriately.
• Prepare patient charts by reviewing medical records and ensuring documentation is complete within the electronic medical record.
• Coordinate interpreter services and support patient communication needs.
• Assist with patient registration, medical records management, reporting, and departmental administrative tasks.
• Support physician reimbursement, credentialing, charge capture, and compliance processes as assigned.
• Maintain department records, manuals, and patient education materials.
• Assist with onboarding and training support for new team members.
• Perform additional administrative and operational duties as needed.

Required Qualifications

Education

• High School Diploma or GED required.
• Post-secondary education in a healthcare or medical field preferred.

Experience

• 2–5 years of experience in healthcare scheduling, provider coordination, patient access, medical office administration, or a related healthcare support role.
• Strong hands-on experience using Epic.
• Experience scheduling patient appointments, procedures, diagnostic testing, infusion appointments, or provider schedules.
• Experience working with EMR/EHR systems.
• Administrative support experience within a healthcare environment.
• Experience supporting providers and managing patient scheduling workflows.

Preferred Qualifications

• Previous Allina Health experience.
• Previous Provider Coordinator experience.
• Oncology or infusion scheduling experience.
• Experience with insurance verification and prior authorizations.
• Experience managing referral, insurance, and scheduling work queues.
• Experience supporting multiple providers in a specialty clinic.
• Patient-facing healthcare experience.

Required Skills

• Advanced Epic proficiency.
• Knowledge of EMR/EHR systems.
• Microsoft Office Suite proficiency.
• Excellent communication and customer service skills.
• Strong organizational, multitasking, and time-management abilities.
• Ability to work independently in a fast-paced healthcare environment.
• Professionalism, confidentiality, and attention to detail.