Customer Service Support Associate

The JobSquad Solutions Team is currently looking for a Customer Service Support to work at a company located in the Charlotte, NC area!

Job Title: LOGISTICS CUSTOMER SUPPORT – Temp- OnSite- Charlotte

Job Location: Charlotte, NC

Pay and Hours for Job + Benefits: $21.00 AN HOUR

Job Description:

MILITARY BACKGROUND (With some Logistics experience) OR RECENT College Graduates, with Customer Service Experience

Our Client has a temp assignment for an individual interested in pursuing Logistics OR Transportation Analysis on a Larger Scale. This person will be working in a TMS (Transportation Management System – CLIENT WILL TRAIN) and Outlook Daily - planning and executing loads, assigning carriers and tracking loads from pick-up to delivery.

***This role is heavy CUSTOMER SERVICE Via emails, teams chat and phone calls***

Responsible for managing and contacting customers to validate the accuracy of the order on file at the TMS level

• Maintain order integrity by verifying all order information

• Manage and perform all data updates in TMS

• followed with email updates to customer service

• Work independently with or without direct supervision

• Must be comfortable and courteous on the telephone

• Must be comfortable and courteous on the telephone

• Professional Communication Experience with Emails, MS Teams Chat, and Phone conversations with internal, external clients and suppliers

EXPERIENCE AND QUALIFICATIONS

RECENT BACHELOR’S DEGREE OR RECENT MILITARY BACKGROUND WITH Logistics experience.

Hours are 8:00 AM 5:00 PM Eastern Time Zone- HYBRID 3 DAYS ON -SITE

This person will be working in a Transportation Management Software- (Client will train on TMS) they will be working with client requests and calling transportation carriers on time delivery, or delays

• Maintain order integrity by verifying all order information

• Must be comfortable and courteous on the telephone

• Coordinates daily activity to track and monitor delivery status and movement of goods to customers, both external and internal.

• Communicates with sites to optimize customer service

• Professional Communication Experience with Emails, MS Teams Chat, and Phone conversations with internal, external clients and suppliers

The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.

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