Claims Manager - Legal Claims Resolution Team

Austin-based law firm is seeking a detail-oriented and motivated person to join its legal claims resolution team. This team manages pre-suit legal claims and early-stage litigation involving allegedly defective motor vehicles across 16 states.

This role is ideal for someone who enjoys negotiation, ownership of a claims docket, and works well cross-functionally with attorneys, clients, and external stakeholders.

What You’ll Do

• Manage a docket of pre-suit claims and early-stage lawsuits from intake through resolution
• Investigate, analyze, and evaluate legal claims to support early resolution strategies
• Prepare clear and concise case analyses based on gathered facts and documents
• Communicate professionally and confidently with client representatives, local counsel, opposing counsel, and internal attorneys
• Negotiate settlement of legal claims
• Maintain complete, accurate, and well-organized electronic claim files
• Use multiple platforms and databases to collect and track claim information
• Conduct calls with clients, vendors, and external parties to obtain documentation and follow up on outstanding requests

What We’re Looking For

• Strong organizational and time-management skills with the ability to manage multiple claims simultaneously
• Excellent verbal and interpersonal communication skills
• Ability to communicate professionally with attorneys, clients, opposing counsel, and potential witnesses
• Proven ability to meet deadlines and deliver high-quality work in a deadline-driven environment
• Strong attention to detail and follow-through
• Ability to prioritize tasks and work independently while collaborating with a team
• Proficiency in Microsoft Office, including Word and Excel
• Positive, professional demeanor and the ability to work effectively with all levels of firm personnel

Why Join Us

• Work in a legal environment focused on early resolution and efficiency
• Collaborative team culture with exposure to multi-state legal matters
• Opportunity to build deep experience in claims management and pre-litigation strategy