Member Personal Banker

Harris County Federal Credit Union Member Personal Banker Houston, TX | On-site | Full-Time ---

Why You’ll Love Working Here

At HCFCU, we aren’t just a financial institution; we are a community of "people helping people” and we believe in what we do. While big banks focus on transactions and profits, we focus on our member’s financial well-being. We are looking for an empathetic, driven, and professional Member Personal Banker to join our team.

What’s in it for you:

• Competitive Pay: $18.00 - $22.00/hr, based on relevant experience.
• Incentive Programs: Monthly partner referral incentive, Quarterly performance-based bonuses for meeting growth goals, and annual incentive for meeting corporate goals.
• Comprehensive Benefits: Employer-covered Medical Insurance for the employee, Dental, and Vision coverage + 401(k), and a Pension Plan.
• Work-Life Balance: Vacation, Sick time, Paid Holidays, Volunteer Time Off, and Paid Family Care Time are all available.
• No Saturdays: HCFCU is not open on weekends, so you can have your Saturdays back.
• Career Growth: We seek to promote from within. To allow for this, we offer professional development and training to assist our team members in putting themselves in position to follow a path to their career goals.

Who You Are...

• A Natural Connector: You love meeting new people and turning a simple conversation into a long-term relationship that benefits both sides.
• A Problem Solver: You don’t come to work to "do tasks"—you want to get things done. You listen to a member's needs and help them find the right financial tools to get them closer to their goals.
• Someone Who Asks, “What Else?”: You proactively look for ways to do more, because it is the right thing to do: for your members and for your teammates.
• A Team Player: You thrive in a collaborative environment and are always ready to jump in and support your peers.
• Detail-Oriented: You take pride in accuracy and understand the importance of getting the “small things” right, every time.

A Day in the Life

As a Member Personal Banker, you are the face of our Credit Union. You will:

• Consult & Advise: Act as a financial partner for our members, you will be responsible for identifying opportunities to save & earn them money through cross-selling products like CDs, IRAs, and specialized lending solutions.
• Advocate & Educate: Our members aren’t financial service professionals, so it’s our job to provide information and educational opportunities to give them the information necessary to stay informed. Financial education is at the core of the credit union spirit.
• Build Relationships: Lead proactive outreach to existing members to ensure their financial health is on track. Because we do not sell for the sake of selling, we have earned the trust of our members. That means that everything we recommend to our members has to have a purpose: to benefit the member.
• Be the Expert: Maintain a deep knowledge, and understanding, of Credit Union promotions and services to provide "first-rate" guidance. If you don’t know about a product, or service, we encourage you to find a teammate who does.
• Champion the Community: Participate in local outreach programs and events that represent our brand and give back.
• Ensure Excellence: Handle account maintenance, scan-to-file documentation, and maintain a pristine, professional branch environment members are comfortable stepping into.

What You’ll Bring

• Experience: 2+ years in banking, high-end retail, or a goal-driven sales environment.
• Education: High school diploma or GED required.
• Communication: Exceptional verbal and written skills (Bilingual in Spanish is a huge plus!).
• Technical Savvy: Proficiency with Microsoft Office and the ability to quickly learn financial software.
• The "Service" Attitude: A positive, dependable, a mature approach to problem-solving, and ensuring the needs of your members are your top priority.

Our Values

We believe in demonstrating Integrity, Care, and Excellence for Every Member, Every Time. If you are ready to move beyond "just a job" and start a career where you can make a visible impact on your neighbors' lives, we want to meet you.

A little lady with a big dream began a legacy that has lasted for 75 years. With the support of Harris County officials and others, Thelma Joyce Alsup—a hard-working employee in the sheriff’s department—established Harris County Federal Credit Union in 1951 with the commitment of providing affordable loans for all County employees.

Today, HCFCU serves members throughout Harris County with a full spectrum of financial solutions including checking accounts, savings accounts, investments and, of course, competitive lending solutions.