Customer Service Representative (278896)

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service Representative
Location: Charlotte, NC

Duration: 6-Month Contract
Pay Rate: $16- $18/hour on W2

Training & Work Schedule:

• Training: Approximately 11 weeks, Monday–Friday, 8:00 AM–5:00 PM EST.
• Attendance: No time off is allowed during training; candidates must attend all sessions.
• The majority of the assignment will focus on training and preparation for Annual Open Enrollment.
• Employer group calls with customized benefits and specialized teams. More premium, pharmacy calls
• Daily team chat before phones open; inbound calls begin around 8:00 AM EST and continue throughout the day.
• One-hour lunch break.

Position Summary:

We are seeking a Customer Service Representative to support Annual Open Enrollment for a leading health insurance organization. This role involves assisting members, providers, and employer groups with insurance-related inquiries, including benefits, enrollment, eligibility, claims, and policy information. The ideal candidate will have strong communication, problem-solving, and customer service skills, with the ability to work in a fast-paced, high-volume call center environment.

Key Responsibilities:

• Handle complex insurance inquiries from members, providers, and employer groups via phone and email.
• Explain benefits, enrollment, eligibility, claims, and policy information clearly and professionally.
• Resolve customer issues using critical thinking and strive for first-call resolution.
• Accurately document customer interactions and update claims, enrollment, and membership records.
• Research and resolve service issues by collaborating with internal teams, vendors, and business partners.
• Educate customers and providers on company policies, programs, and self-service tools.
• Identify trends, process improvements, and opportunities to enhance the customer experience.
• Support the organization's mission by delivering exceptional customer service and maintaining professionalism.

Qualifications:

• High School Diploma or GED.
• 0–2 years of customer service, call center, insurance, healthcare, Pharmacy or related experience.
• Previous insurance experience required.
• Enrollment experience preferred.
• Pharmacy or Pharmacy benefits experience preferred.
• Experience in an ACD call center environment.
• Tech-savvy and comfortable using multiple systems such as Salesforce and Genesys.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.