Customer Support Specialist

Customer Service Representative

Location: Swedesboro, NJ (On-Site)

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Pay Rate: $24.00/hour

Employment Type: 6-Month Contract-to-Hire

About the Role

We are seeking an entry-level Customer Service Representative to support spare parts operations in a manufacturing environment. This role is ideal for someone with strong customer service skills who enjoys coordinating orders, working with multiple departments, and providing excellent support to customers.

Responsibilities

• Answer customer phone calls regarding spare parts inquiries
• Prepare and deliver spare parts quotations
• Process customer orders and purchase orders
• Place part orders with suppliers and monitor order status
• Follow up on delivery timelines and communicate updates to customers
• Process customer invoicing
• Review electrical and mechanical drawings to identify spare parts as needed
• Track warranty items and returned parts
• Review service reports for parts requirements
• Verify spare parts pricing and compare supplier quotes
• Provide administrative support to Purchasing and After-Sales teams

Qualifications

Required:

• Customer service experience
• Experience with order entry, order processing, or invoicing
• Basic Microsoft Office skills, including Excel
• Strong communication and organizational skills
• Ability to work effectively across multiple departments

Preferred:

• Experience reading blueprints, electrical drawings, or mechanical drawings
• Manufacturing or industrial environment experience

Work Environment

• On-site position in a manufacturing/office setting
• Not a call center environment
• Collaborative team supporting customers, production, and suppliers

Benefits

Eligible employees may receive:

• Medical, dental, and vision insurance
• 401(k) with pre-tax and Roth options
• Life insurance
• Short- and long-term disability coverage
• Health Savings Account (HSA)
• Employee Assistance Program
• Paid time off and leave benefits
• Additional voluntary benefits including critical illness and accident coverage

If you have customer service experience and enjoy coordinating orders while supporting customers in a fast-paced environment, we'd love to hear from you.

Job Type & Location

This is a Contract to Hire position based out of Swedesboro, NJ.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Swedesboro,NJ.

Application Deadline

This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.