Office/Medical Billing Specialist

We are looking for a Office/Medical Billing Specialist to support financial operations for a healthcare setting in Massachusetts. This Contract position focuses on billing accuracy, benefit coordination, account maintenance, and responsive service for residents and families. The ideal candidate brings hands-on experience with medical billing workflows, government program eligibility processes, and account reconciliation while working effectively in a fast-paced business office environment.

Responsibilities:

• Oversee Medicaid application processing, periodic eligibility reviews, and continued benefit administration to help maintain uninterrupted coverage.

• Keep resident census information current by coordinating admissions, transfers, discharges, and related financial records with accuracy.

• Generate private-pay billing statements and patient liability invoices, while handling payment posting, collection efforts, and follow-up on outstanding balances.

• Submit consolidated billing claims, research discrepancies, and work through billing issues to support timely resolution.

• Prepare daily bank deposits, verify balances, reconcile deposit activity, and complete electronic submissions accurately.

• Address questions from residents and family members regarding invoices, account status, and other financial matters in a clear and attentive manner.

• Maintain resident personal needs accounts and perform regular reconciliations to ensure proper documentation and account accuracy.

• Support the Business Office Manager with month-end close activities, audit preparation, reporting tasks, and additional office initiatives as needed.

• At least 5 years of experience in medical billing or a closely related healthcare business office role.

• Working knowledge of medical billing processes, claims follow-up, payment posting, and account collections.

• Familiarity with Medicare and Medicaid billing requirements, including eligibility and benefit-related documentation.

• Experience reviewing billing discrepancies and resolving claim or account issues with attention to detail.

• Ability to manage financial records, reconcile accounts, and prepare deposits accurately.

• Strong communication skills with the ability to assist residents, families, and internal stakeholders professionally.

• Proficiency in maintaining organized documentation and handling multiple priorities in a deadline-driven environment.