Customer Service Representative

We are looking for a Customer Service Representative to support students and families with questions related to financial aid in Canton, Michigan. This Long-term Contract position is ideal for someone who enjoys delivering thoughtful service, explaining complex information clearly, and helping individuals move forward with confidence. The person in this role will work closely with students throughout their educational journey while partnering with internal teams to create a positive and supportive experience.

Responsibilities:
• Assist prospective and current students with financial aid inquiries by providing clear, accurate, and timely guidance.
• Communicate available funding options, including federal assistance, scholarships, and other education-related resources, so students can make informed choices.
• Review student situations to identify obstacles affecting enrollment or continuation and recommend practical solutions.
• Handle inbound and outbound conversations professionally while maintaining a high standard of customer care.
• Partner with admissions, student support, and related departments to resolve issues and improve the overall student experience.
• Maintain organized records and complete follow-up activities to ensure cases are handled efficiently and thoroughly.
• Explain required documentation, application steps, and deadlines so students understand what is needed to move forward.• High school diploma required; additional college coursework is preferred.
• At least 3 years of experience in customer service or a client-facing support role.
• 2 years of financial aid experience is strongly preferred.
• Strong verbal and written communication skills with the ability to explain detailed information clearly.
• Solid organizational abilities and careful attention to detail.
• Proficiency with common office software, including Word, Excel, and SharePoint.
• Experience managing inbound and outbound calls in a fast-paced environment.
• Demonstrated commitment to delivering helpful, detail-oriented customer service.