Account Manager

MOO is all about making great design available to everyone. We do that by producing premium print and branded merchandise. But it’s as much about how we do it, leading with design, technology and sustainability.

Founded in 2004, we’ve come this far by being obsessed with the happiness of our customers.  Along the way, we’ve built an award-winning and much-loved brand, with exceptional customer satisfaction and Trustpilot ratings. Those customers are typically small and medium-sized businesses based in North America, the UK, and Europe – businesses that, like us, value design and see the brand-building power of putting something real in people’s hands.  

We’ve received the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Part of Tech Nation’s ‘Future Fifty’, we’ve been profiled in the Financial Times, and ranked in the Guardian’s top 10 UK start-ups.

Today we are over 350 people, headquartered in the UK but with many of our people based in the USA and South Africa.

• Proactively manage the existing customer base to drive customer delight and surprise in order to increase returning revenue 
• Serve as first point of contact for your accounts predominantly over the phone and via e-mail
• Build relationships with customers to influence an increase in purchase volume, frequency, and product mix through strong discovery, record keeping, recommendation, and presentation skills
• Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients in order to win projects and grow relationships
• Maintain clear and accurate records of customer interactions and notes within our CRM systems
• Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own regular research on the business
• Accurately forecast your anticipated monthly achievement upward to your manager and at times other leaders in the business
• Achieve monthly revenue and retention targets
• Meet and exceed daily outbound activity requirements 
• Engage in weekly coaching sessions and 1:1s with your manager
• Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions

• You’re not afraid of picking up the phone and making purposeful connections with your clients daily
• You are goal-oriented, and like to chase an ambitious target
• You learn new tech platforms quickly, and thrive in a hybrid work environment
• You enjoy research and planning to develop strong long term relationships with clients
• You are coachable and enjoy learning new skills and strategies
• You’re professional, friendly, and helpful on the phone and in writing
• You enjoy being in an advisory role, helping customers solve problems and coming up with creative solutions
• You are organized and disciplined in your day to day processes
• You're OK with ambiguity and have a growth mindset
• You have an interest or background in design and print
• You enjoy a challenge and aren't afraid to try something new
• You thrive in a team setting and working closely with your peers towards personal and professional growth

• Previous phone or in person sales experience, specifically in account growth and retention
• Basic knowledge of design/print
• Experience with Salesforce, Salesloft, and Adobe Workfront or other ticketing systems
• Bi-lingual capabilities

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.