Customer Service Representative

About The Role

SITKA Gear is hiring a customer service associate in our Bozeman, MT call center. Experience working with SITKA Gear at our brand headquarters right next to the retail flagship store.

Responsibilities

•Provide prompt and accurate responses to calls and emails.

•Be the expert voice of the organization.

•Have a professional demeanor in all written and verbal communication.

•Identify customer’s needs, clarify information, research issues and provide solutions and/or alternatives.

•Troubleshoot and solve problems independently.

•Provide timely feedback to the organization regarding product or service failures or customer concerns.

•High attention to detail, accuracy and excellence in a very fast paced environment.

•Partner with other associates and cross-functional teams.

Required Qualifications

•High school diploma or equivalent

•Computer knowledge and skills, including MS Windows, Outlook, Word and Excel

•At least one year customer service experience

Desired Qualifications (if applicable)

•Previous SITKA Gear experience

•Experience working with CRM Systems

•Experience with Zendesk Platforms