Bilingual Customer Service Representative
| Verified Pay check_circle | Provided by the employer$17.82 per hour |
|---|---|
| Hours | Full-time |
| Location | Dallas, Texas |
Compare Pay
Verified Pay check_circleProvided by the employer$13.5
$17.82
$28.26
About this job
Job Description
Bilingual Customer Service Representative – WIC Program
Location Irving, TX 75051 | Onsite
COMPENSATION & SCHEDULE
• $17.82/hour
• Monday–Friday, 8:00 AM–4:30 PM
• Temporary (W2)
ROLE IMPACT
This role supports the delivery of essential Women, Infants, and Children (WIC) services by ensuring accurate eligibility determination, compliant documentation, and a respectful, positive participant experience. Success is measured by timely processing, data accuracy, and effective communication that helps families access critical nutrition and health resources.
Key Responsibilities
• Interview and evaluate applicants to determine income and residency eligibility; verify identification and immunization records; complete and maintain accurate documentation.
• Issue WIC benefits through EBT (Electronic Benefit Transfer); perform data entry in Texas WIN and XP systems; track inventory and prepare required reports.
• Collect medical history information; obtain heights and weights; perform finger-stick blood samples; identify and collect recalled or medically necessary formula items.
• Greet and check in participants; provide program information; schedule appointments; refer clients to appropriate health and social service agencies.
• Provide clerical support, including answering phones, maintaining participant files, and completing filing and purging tasks as directed.
Minimum Qualifications
• High school diploma or GED required.
• Bilingual in Spanish and English required.
• 2 years of experience in healthcare, education, community, or social services.
• Core Tools & Systems
• Texas WIN
• XP software
• EBT systems
• Microsoft Office or similar office productivity tools
Preferred Skills
• Experience working in programs serving women, infants, and children.
• Strong verbal and written communication skills with diverse populations.
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This is a full time direct hire role with our client. They are an established aerospace manufacturer specializing in precision-machined components for highly regulated applications. The company offers a stable, quality-focused environment where engineering, programming, and manufacturing teams work closely to produce complex parts that meet strict customer and industry requirements.
Employees have the opportunity to work with advanced machining technology, contribute to process improvements, and support products used across the aerospace industry.
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