Member Success Specialist - Health & Wellness

Membership Success Coach

Help People Build Healthier Lives

At Project LeanNation Middletown, we believe healthy living should be simple, sustainable, and supported.

We're looking for a Membership Success Specialist who is passionate about helping people improve their health through education, accountability, and genuine relationships.

This is more than a sales position. You'll become a trusted coach for our members, guiding prospective members through their first consultation, supporting them throughout their journey, and helping them achieve lasting results.

If you enjoy connecting with people, thrive in a goal-oriented environment, and want to make a meaningful impact in your community, we'd love to meet you.

What You'll Do

Lead Management & Member Success

• Respond to new leads within 24 hours through phone, text, and email.
• Conduct consultations and educate prospective members on our nutrition programs.
• Perform InBody body composition assessments.
• Guide new members through enrollment.
• Maintain accurate CRM notes and follow-up schedules.
• Ensure every prospective member receives consistent communication.

Member Accountability

• Conduct regular accountability check-ins.
• Celebrate member milestones and successes.
• Encourage and motivate members to stay committed to their goals.
• Recommend meals, products, and services that support each member's health journey.
• Build long-term relationships that improve retention and member satisfaction.

Community Engagement

• Represent Project LeanNation at community events.
• Build relationships with local businesses and community organizations.
• Participate in sampling events and grand opening activities.
• Help generate referrals and new member opportunities throughout Middletown.

Team Collaboration

• Work alongside the Store Lead to deliver an outstanding member experience.
• Assist with meal fulfillment, retail sales, and shake bar operations.
• Contribute ideas that improve systems, efficiency, and the overall member experience.
• Help create a positive, energetic culture where every member feels welcomed.

What Success Looks Like

You don't need to know everything about nutrition on day one—we'll teach you.

What matters most is your ability to connect with people, stay organized, and consistently follow through.

Successful Membership Success Coaches:

• Love meeting new people.
• Build trust quickly.
• Are proactive rather than reactive.
• Follow through on commitments.
• Enjoy working toward measurable goals.
• Stay organized and detail-oriented.
• Communicate professionally in person, over the phone, and through text.
• Bring positive energy every day.

Preferred Experience

Experience in one or more of the following:

• Sales
• Customer Service
• Fitness
• Wellness
• Nutrition
• Hospitality
• Retail
• Healthcare
• Beauty Industry
• Community Outreach

Standards for Success

Success in this position is measured by execution.

You'll be expected to:

• Respond to every new lead within 24 hours.
• Maintain daily follow-up activity in the CRM.
• Conduct educational consultations that inspire prospective members.
• Help members stay engaged through proactive accountability.
• Build meaningful community relationships that generate referrals.
• Consistently contribute to membership growth and store performance.

Why Join Project LeanNation?

You'll join our founding team during one of the most exciting stages of our business.

This is an opportunity to help build something special from the ground up while making a genuine difference in people's lives.

At Project LeanNation, you'll have the chance to:

• Help people become healthier and happier.
• Grow professionally in a fast-growing company.
• Be part of a positive, supportive team.
• Play an important role in shaping the member experience from day one.