Airline Account Manager in Auston-Bergstrom International Airport

Hallmark Aviation is seeking a professional Airline Business Manager for a prestigious airline. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Airline Business Manager Summary:

- Maximize airline account revenues and profitability; Control the budget for labor costs and allocation

- Ensure that airline account operates according to schedule and service level agreements

- Oversee the long-term analysis of manpower needs, groom potential leaders

- Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system

- Develop and cultivates strong customer relations/retention

- Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment

- Provide hands-on supervision of the staff and delegate workload

- Provide direct customer relations support

- Ensure cross training of staff members and monitor mandatory training

- Administer performance recognition and reward program(s)

- Carry out disciplinary action and motivational activities when needed

- Process promotion, demotion and termination paperwork

- Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

Preferred Skills and Experience

o Proven LEADERSHIP abilities and ORGANIZATIONAL skills

o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience

o PC basics (Outlook, Microsoft Word, PowerPoint, excel, Adobe PDF, etc.)

o Excellent interpersonal, coaching and counseling skills

o Self-driven focus on Customer and Client satisfaction

o Ability to excel under pressure of meeting extreme deadlines

o Able to communicate effectively, both verbally and in writing

o Experienced in planning a roster and monitoring work schedules

o Able to solve daily problems and make quick decisions within the operation

o Able to work varied hours, and flexible to travel if needed.

Apply online today! https://hallmark-aviationcareers.silkroad.com/

Essential Requirements:

PREVIOUS AIRLINE EXPERIENCE
At least 18yrs old, with a High School Diploma or G.E.D.
English proficient, other languages may be required
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures

Basic Requirements:

Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire

Job Location

Austin, Texas, United States

Position Type

Full-Time/Regular

Required Training

Selected candidates will be required to attend and successfully complete management and airline product training

Shift

TBD. Must have flexible availability and reliable transportation

Schedule [i.e. M/T/W/F/Sun or TBA]

To be discussed at time of interview

Language

English Required

Salary/Benefits

To be discussed at time of interview

Leading above the wing ground handling company with over 36 years in the Business