Clerical Assistant 2 (LIHEAP) - Chester County Assistance Office

THE POSITION

The Department of Human Services is seeking a Clerical Assistant 2 to support LIHEAP operations in the Chester County Assistance Office. In this role, you help keep important services moving by completing essential clerical tasks. You will gain hands-on experience in a fast-paced office environment that values teamwork. Take this opportunity to assist a program that provides meaningful help to the community.

Apply today to join our team!

DESCRIPTION OF WORK

This position supports LIHEAP by completing daily clerical tasks that keep documents, data, and client information organized. It plays a key part in providing clear communication, accurate recordkeeping, and strong customer service. As a Clerical Assistant 2, you will perform the following duties:

• Scanning Tasks: Scan and categorize documents using dedicated scanners or multifunction devices
• Data Entry: Input information into CIS, Mapper, and other automated systems
• Record Filing: File documents and purge case records according to retention schedules
• Visitor Reception: Greet visitors and direct them based on their service needs
• Information Sorting: Review and sort mail, printouts, case messages, and logs
• Supervisor Communication: Discuss procedures and share suggestions to support job performance

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time, seasonal employment, 37.5 hours per week.
  • This is a full-time, seasonal position that typically runs for 6-8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance.
• Work hours are 8:30 AM to 5:00 PM, with a 1-hour lunch.
• Travel and overtime as needed.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Thorndale, PA. The ability to telework is subject to change at any time.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting hourly rate of $18.83 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Chester County. If no eligible candidates who live within Chester County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from co