Energy Assistance Worker - Clearfield County Assistance Office

THE POSITION

DESCRIPTION OF WORK

This position focuses on helping individuals and families receive essential home heating assistance through the Low Income Home Energy Assistance Program (LIHEAP). The work centers on guiding applicants, reviewing documentation, and ensuring accurate processing. As an Energy Assistance Worker, you will perform the following duties:

• Applicant Interviews: Conduct interviews to gather information and determine eligibility for benefits
• Information Verification: Validate financial and utility data to ensure compliance with program requirements
• Application Processing: Enter application details into the system and check the accuracy of computer results
• Document Completion: Prepare forms, correspondence, vendor authorizations, and notices for applicants
• Vendor Coordination: Contact vendors to confirm benefit amounts and arrange delivery of heating sources
• Customer Assistance: Provide clear answers to LIHEAP questions and help applicants complete required forms

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Seasonal, full-time employment,37.5 hours per week
• Seasonal employment typically runs for 6 to 8 months during the fall and winter seasons to assist clients with the process of applying for heating assistance.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Clearfield, PA. The ability to telework is subject to change at any time.
• Hourly Rate: In some cases, the starting hourly rate may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in general office work which included interviewing the public; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Clearfield County. If no eligible candidates who live within Clearfield County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirement