Field Service Technician I US

Job Title: Field Service Technician I US
Location: Phoenix, AZ
Duration: 3 Months

• Primarily field technician work being dispatched to customer sites.
• IT Field Technician tasks include driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.), running break-fix and IMAC calls, and supporting clients.
• The level of support will vary depending on the customer but will include printer, laptop, server, network, and other technology devices.
• We are looking for an experienced Laser Printer Technician with hands-on experience working with Lexmark, HP, Plotter, and Formatter printers and with strong break-fix, hardware repair, and OEM service experience.

Top 2 required skills:

• Hardware repair and hands-on break-fix experience (printers, PCs, POS, etc.) Familiarity with ticketing systems
• Work Schedule: Monday-Friday, 9:00 a.m.-6:00 p.m. during training, Once ready to run calls: Tue-Sat after completing training, 9:00 a.m.-6:00 p.m. (start each day from home) No overtime (OT) during training On-call (OC) rotation starts after completing all training and OEM certifications

Experience: 2-5 years preferred, but we will train the right candidate Certifications

Education:

• A+ certification is a plus but not required Lexmark certifications and experience are preferred but not required.
• Experience with Lexmark printer break-fix and equipment installs is a strong plus HP, Dell, and Lenovo experience is also desired but not required Coverage area: Phoenix Metropolitan and surrounding areas.

Role Expectations:

• The ideal candidate will thrive in a fast-paced environment, demonstrate excellent problem-solving skills, and maintain composure under pressure.
• The technician will be responsible for providing on-site technical support, troubleshooting, and maintenance services to our clients, ensuring that all Service Level Agreements (SLAs) are met within the required 4-6-hour window.
• This role requires extensive driving, efficient routing, and the ability to adapt quickly to changing schedules.