Globalchannelmanagement Chargeback Analyst in Draper, UT | 1282736913 | Snagajob

Urgently hiring

Verified Pay check_circle

$26 - $27 per hour

Hours

Full-time

Location

Draper, Utah

About this job

Job Description

Job Description

Chargeback Analyst requires:

Chargeback, Merchant Dispute, Incoming Dispute, Issuing Chargeback, Outgoing Dispute, Salesforce, Zendesk, QuickBase, Excel, Google Sheets, Smart Sheets

At least 2 years of chargeback card dispute experience specifically on the Merchant Dispute (acquiring) side — reviewing, researching, and building representment/rebuttal documentation

At least 2 years of customer service experience, including handling sensitive or disputed-transaction conversations

Experience with Salesforce and Zendesk (CRM/case management systems used by the team)

Strong data analysis and investigative reporting skills

Strong Excel skills, including building spreadsheets, models, and reports

Chargeback/dispute experience on the Issuing side (in addition to Merchant Dispute)

Experience with QuickBase (used as the dispute management system)

Familiarity with Google Sheets and Smart Sheets

Familiarity with Claude/AI tooling

Prior experience at a similar payment processor or card network company (hiring manager referenced companies such as FIS (Fidelity National Information Services), Marqeta, Adyen, ComData and comparable dispute processors.)

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Posting ID: 1282736913 Posted: 2026-08-09 Job Title: Analyst