Franchise Systems IT Analyst

Franchise Systems IT Analyst requires:

• Bachelor's degree or equivalent experience.
• Hands-on hardware and software troubleshooting experience.
• Good technical knowledge of current network hardware and standards.
• Familiarity with TCP/IP protocols, firewall management, and database administration.
• Working technical experience with relational database servers.
• Strong knowledge of system testing and software quality assurance best practices and methodologies.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Adept at queries, report writing, and presenting findings.
• Knowledge of best practices and IT operations.
• Optical experience.
• Franchise experience

Duties:

• Plan, execute, and manage the integration of new applications into existing network infrastructure, systems, and software throughout the enterprise.
• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
• Ensure that any new software integration into the organization's systems meets functional requirements, system compliance, data privacy, data warehousing, and other specifications.
• Review, analyze, and report on the effectiveness and efficiency of existing systems and develop testing strategies for improving or leveraging these systems.
• Research and make recommendations on client/server hardware, software, and protocols as well as integration products and services in support of procurement and development efforts.
• Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing network infrastructure and applications throughout the enterprise.
• Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.
• Field incoming problem tickets and help desk calls from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
• Work diligently to enhance or improve business processes via integration or, as necessary, minimize the impact of integration on those processes.
• Interpret data, analyze results using statistical techniques, and provide ongoing reports.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Communicate application problems and issues to key stakeholders, including management and end users.
• Monitor, test, and tune system performance; preserve and provide system log files as needed.